COVID-19 Changes to General Operation

FAQ

 

What Mail & Receiving services are open at this time?

Mail Services will have staff at 700 Rosedale to receive/process mail and packages for the following WU addresses:   (314-935-4011) 

Hours:  8:30 am – 4:00 pm.  Window for pick up 9:00 am – 11:00 am ring the bell  Closed: 12:30 pm – 1:45 pm

Approximate:  Danforth Mail run:  12:30 pm – 2:30 pm West Campus/Brookings (Wes) Run:  10:00 am – 12:00 pm

     1 Brookings Drive (63130 – main campus departments)        

     700  Rosedale Avenue (63112 – North Campus customers)                    

     7425 Forsyth Avenue (63105 – West Campus departments)

Student Mail will be staffed at:

6515 Wydown (63105 – South 40)  (314-935-5069)

   Delivery and processing mail 9:30 pm – 3:30 pm   

RETAIL/WINDOW SERVICE   Approximately   1:00 – 2:00 pm  M-F

6985 Snow Way (63130 – North campus/Village and WU off-campus housing)  (314-935-5635)

     Delivery and processing mail 9:30 pm – 3:30 pm   

RETAIL/WINDOW SERVICE   Approximately    1:00 2:00 pm  M-F  

 

WUSM Mail & Receiving will be staffed at:

WUSM Mail   4322 McKinley (314-362-1091)                                                  8:00 am – 5:00 pm
WUSM Central Dock     4523 Clayton Avenue (63110)  (314-362-8014)     8:00 am – 5:00 pm
BJIOH Dock:                   425 South Euclid (63110)                                            8:00 am – 5:00 pm
Forest Park:                    4444 Forest Park (63108)                                           8:00 am – 3:00 pm

Hours Subject to change

What are the options for handling department mail if departments are closed?

We can hold it.
We can deliver it.
We can forward it to another address and charge it as a university expense.
Pick up:

Danforth pick up at 700 Rosedale 9:00 – 11:00 am

WUSM pick up at 4522 McKinley 8:00 am 5:00 pm

 

Who should I notify with regards to Mail & Receiving questions?

  Contact:  Peggy Smith, Senior Manger

  Preferred form of contact email:  peggy_smith@wustl.edu

  In case of a mail & receiving services emergency call or text:    314-799-0461

  For Student Mail, email:  mail@wustl.edu

 

How are we handling student mail services?

We have set up a Student Mail Guide that can be found on our website. 
We also created a generic email for student mail questions, mail@wustl.edu.
We will forward First Class USPS mail and packages left in the Mail Center at no cost to students.

 

What if I am expecting a delivery?

If you can suspend delivery, please do.  If it is urgent please email peggy_smith@wustl.edu and let her know.

 

What if my packages are delivered by outside carriers and left outside my an office?

  On Danforth campus, they will be redirected to a university mail services office and you will be notified.

 

What if I am expecting a delivery by FedEx, UPS or another outside carrier?

Please coordinate with the respective carrier to redirect or delay any non essential packages. 
If FedEx, UPS or another carrier attempt delivery to closed offices they may be redirected and you will be notified or they may be returned to sender by the carrier.

 

Will we continue to receiving USPS mail and packages?

Yes, we will hold for departments unless you request that we deliver it or mail it to an alternate address.

 

What happens if I am expecting a check from the University?

AP or Payroll office will coordinate with Mail Services to mail checks to home address.
To expedite, specify you want it mailed and provide address.
How is the USPS handling mail and packages?
Message from the USPS: 
The Postal Service continues to use its existing processes for many of the more common impacts customers are concerned about.  Some questions that have been raised are:
  • How is USPS delivering mail under shelter in place declarations?
    The Postal Service is classified as an essential government service operation, which allows us to continue operations.
  • How safe is the mail and mail transport equipment?
    Current Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidance continues to indicate there is no evidence the virus is spreading through the mail. According to WHO, the likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.  This guidance remains true for mail transport equipment.
  • Is the USPS experiencing capacity issues due to reduced airline routes?
    There are no domestic air capacity issues at this time.  The Postal Service continues to work with International air carriers and contract air carriers to keep mail moving. 

Service Area Information and Contacts:

 

Mail Services will have staff at 700 Rosedale to receive/process mail and packages for the following WU addresses:     Phone:  314-935-4011  Hours:  8:00 am – 4:00 pm

Steve Hendel, Lead    Email:  hendels@wustl.edu     Phone: 314-935-4461

1 Brookings Drive (63130 – main campus departments)  
700  Rosedale Avenue (63112 – North Campus customers)
7425 Forsyth Avenue (63105 – West Campus departments)

Student Mail will be staffed at:

Brandon Hall, Lead  Email:  bchall@wustl.edu  Phone:  314-935-8919

6515 Wydown (63105 – South 40) Phone:  314-935-5069    Hours:  9:00 am – 4:00 pm
6985 Snow Way (63130 – North campus/Village and WU off-campus housing)

  Phone:  314- 935-5635  Hours:  9:00 am – 4:00 pm

6300 Enright (63130 – Lofts buildings)    
  Phone:  314-935-4461  Hours:  12:00 pm – 1:30 pm

 

WUSM Mail will be staffed at:

Dale Bruning, Sort/Meter Lead  Email:  dbruning@wustl.edu  Phone:  314-362-1097

Kurt Deschler, Carrier Lead  Email:  kurtdeschler@wustl.edu  Phone:  314-362-1091

WUSM Mail 4322 McKinley   Phone:  314-362-1091  Hours:   8:00 am – 5:00 pm

 

WUSM Receiving will be staffed at:

Robert Adams, Receiving Lead  Email:  radams@wustl.edu  Phone:  314-747-0488

WUSM Central Dock   4523 Clayton Avenue (63110)  

  Phone:  314-362-8014  Hours:   8:00 am – 5:00 pm

BJIOH Dock:                 425 South Euclid (63110)  
  Phone:  314-747-0488  Hours:    8:00 am – 5:00 pm

Ron Wilkins, 4444 Dock  Email:  rwilkins@wustl.edu 

  Phone:     314-286-2996

Forest Park:                4444 Forest Park (63108)  
  Phone:   314-286-2996  Hours:    8:00 am – 3:00 PM

 

Management Team

Peggy Smith, Senior Manager  Email:  peggy_smith@wustl.edu  Phone:  314-799-0461

Steve Smith, Ops Manager WSUM  Email:  smith713@wustl.edu  Phone:  314-362-8014

Laurie Brady, Supervisor Danforth  Email:  lmbrady@wustl.edu  Phone:  314-935-7948

JayC Westmoland, Superisor WUSM  Email:  westmolandj@wustl.edu  Phone:  314-362-3093