Washington University has partnered with Specialty Underwriters to help reduce costs associated with your laboratory and scientific equipment maintenance costs. With this program, you continue to use the existing service providers on a time-and-materials basis. Specialty Underwriters guarantee your costs and help you manage your equipment repairs.

What are Specialty Underwriters?

An independent company that helps manage costs of equipment service. They do not manufacture, sell, or service equipment. Rather, they provide unbiased comparisons of pricing, repairs, and service issues when your equipment needs repair.

What exactly do they do?

Assists departments in managing their equipment maintenance budget by converting to a time-and-materials basis as compared to a typical yearly service agreement. They will review existing service agreements and identify the cost savings opportunity.

How much can I save?

The preferred supplier agreement provides savings of 15-30% over the previous spending.

Can I continue to use my existing service provider?

Yes, you decide which vendor you want to service your equipment.

Is preventative maintenance included?

Yes, preventive maintenance services (PM’s) are critical to equipment uptime and long-term cost management. Specialty Underwriters recommend that PMs be performed on a regular basis. They can assist you in setting up proper schedules for your equipment.

What types of equipment can be included in the program?

Usually, laboratory or scientific equipment valued at $10,000 or more is targeted. However, they will review your entire equipment list to help you determine what pieces should be included.

What if I have a question, problem or need assistance?

The help hotline at 1-800-558-9910 provides support before, during, and after a service call. They can also help with third-party alternatives for equipment service and parts.

Are there any Washington University departments already using this program?

Several departments are already enjoying the savings with this program, including Biochemistry, Anatomy, Neurobiology, and Anesthesiology.

How do I get started?

You may contact Purchasing Services, at 314-935-7052. Since every department is unique, your equipment list and existing service agreements will be reviewed to prepare an Equipment Quotation that will allow you to identify the savings opportunities.